Privacy Policy
The short version: we collect only what we need to run Nestbys, we never sell your data, and your ID is stored securely and reviewed only by our verification team — never shown to other members, never sold.
DRAFT — general information only, not legal advice. This is being reviewed by a qualified Australian (QLD) lawyer before Nestbys relies on it.
Who we are
Nestbys is a Gold Coast homestay introduction service, operated by Nestbys Pty Ltd (ABN TBC), Queensland, Australia. For anything privacy-related, email stay@nestbys.com. This policy follows the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect, and why
To run your account and the marketplace we collect your email, the profile details you add (name, suburb, contact, bio, and any eligibility or visa info you choose to share), your listings and the messages you send on the platform, and the status of any service fee you pay. We use it to run your account, power search and messaging, take our flat service fee, show your verification status to other members, keep the platform safe, and send you account emails. We don’t send marketing without your consent.
How we handle your ID
When you upload a government photo ID, it’s stored securely and reviewed by our verification team to confirm your identity. We never show it to other members, and we never sell or share it with third parties. It’s used only for verification.
Who we share it with
We use a small set of trusted providers to run Nestbys — the kinds we rely on are cloud database & hosting, payment processing, identity verification, sign-in, email, consent-gated analytics, and AI safety tooling. Some operate overseas, including in the United States; where they do, we take reasonable steps to keep your information protected to Australian standards (APP 8). Any analytics or advertising cookies only load if you consent, and we never share your name, email, password or message contents with them. We never sell your personal information. (A full list of the providers we use is available on request.)
Keeping it safe
Your data is encrypted in transit, access is restricted so members can only see their own information, and uploaded files — including any government ID you provide for verification — are kept in private storage, accessed only by our verification team. No online service can promise perfect security, so please use a strong password and keep it to yourself.
How long we keep it — and deleting your account
We keep your information while your account is active and for a reasonable period afterwards, to meet legal obligations and resolve any disputes. Ask us to delete your account and we’ll delete or de-identify your information wherever we’re not required by law to keep it.
18+ only
Nestbys is strictly for adults (18 and over). We don’t knowingly collect information from anyone under 18 — if that happens, email stay@nestbys.com and we’ll remove the account.
Your rights
You can ask to access or correct the information we hold about you, or complain if you think we’ve mishandled it — just email stay@nestbys.com and we’ll reply within about 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We may update this policy from time to time; where a change is significant we’ll let you know by email or with a notice on the platform.
DRAFT. A starting-point draft awaiting review by a qualified Australian (QLD) lawyer — not to be relied on until finalised. A fuller breakdown of exactly what we collect and which providers we use is available on request at stay@nestbys.com. Last reviewed: [DATE TBC].